Return policy

Risk-Free Returns—We Stand Behind Our Product
At BeetSec, we’re so confident you’ll love our Natural Miao Herbal Itch Relief Cream that we offer a hassle-free return policy to give you complete peace of mind. If you’re not fully satisfied, we’ve got you covered with our 30-day satisfaction guarantee. Here’s how it works:

  • 30-Day Satisfaction Guarantee
    • We offer a full refund within 30 days of delivery, even if you’ve tried the product.
    • The 30-day period starts from the date your order is delivered (based on tracking information).
    • Why We Do This: We believe in our cream’s ability to soothe your skin, and we want you to feel confident trying it.
  • Eligibility for Returns
    • Unused Products: Return the product in its original packaging with at least 80% of the product remaining for a full refund, no questions asked.
    • Used Products: If you’ve tried the cream and aren’t satisfied, you can still return it within 30 days, provided at least 50% of the product remains. We’ll issue a full refund after inspection.
    • Please include the original receipt or proof of purchase (e.g., order confirmation email).
    • Note: To prevent abuse, we reserve the right to limit returns if we detect patterns of excessive use or misuse of this policy.
  • How to Return
    1. Contact Us: Email us at info@beetsec.com with your order number and reason for return.
    2. Get Return Instructions: We’ll provide you with a return address and instructions (returns may be sent to our US warehouse or China fulfillment center, depending on your location).
    3. Ship the Product: Pack the item securely and ship it back to us using a trackable shipping method.
    • Note: Customers are responsible for return shipping costs, unless the product arrived damaged or incorrect.
  • Refunds
    • Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
    • Refunds will be issued to your original payment method (e.g., credit card, PayPal).
    • Shipping fees are non-refundable, and any customs duties or taxes paid on international orders are not included in the refund.
  • Damaged or Incorrect Items
    • If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@beetsec.com.
    • Provide your order number and photos of the issue—we’ll send a replacement or issue a full refund, including return shipping costs.
  • Non-Returnable Items
    • Products with less than 50% remaining cannot be returned, unless they are defective.
    • Gift cards or promotional items are non-returnable.
  • Need Help?
    • If you have any questions about our return policy or need assistance, reach out to us at info@beetsec.com or visit our Contact Us page. We’re here to make things right!